Terms of Service & Service Terms

1. Acceptance of Terms & Website Usage

By accessing or using numvox.work, submitting an inquiry form, or entering into a Master Services Agreement (MSA) or Statement of Work (SOW) with NUMVOX, you agree to be bound by these Terms of Service.

You agree to use this website solely for lawful business purposes. You must not attempt unauthorized access to server infrastructure, introduce malicious code or scripts, reverse engineer website assets, or harvest content in violation of third-party intellectual property laws.

2. Scope of Engineering Services & Engagement Models

NUMVOX provides custom technology solutions tailored to international business requirements. Project deliverables, commercial pricing, timelines, technical specifications, and acceptance criteria are formalized through written SOWs or staffing contracts.

3. Client Responsibilities & Data Cooperation

Successful software development requires active collaboration. To maintain agreed milestone timelines, clients agree to:

• Provide clear functional requirements, design assets, brand guidelines, and domain credentials in a timely manner.
• Designate a single accountable point of contact or product owner for sprint reviews and milestone approvals.
• Ensure all client-supplied assets, API specs, third-party software licenses, and content do not violate third-party intellectual property rights or applicable laws.
• Maintain active access credentials to authorized staging environments, cloud subscriptions (AWS, GCP, Azure), or code repositories during the active contract period.

4. Intellectual Property & Codebase Ownership

We adhere to strict international intellectual property standards to ensure clients retain full commercial ownership of engineered assets:

5. AI Model Integrity & Private Data Non-Training Guarantees

When delivering AI software development services, custom autonomous agents, document AI, or RAG platforms, NUMVOX enforces strict data privacy standards:

• Client data, training inputs, vector database indexes, and API prompts are never used to train public foundation AI models.
• Where required, AI solutions are deployed within private, isolated cloud tenant environments under client-owned AWS, GCP, or Azure subscriptions.
• All AI systems comply with regional privacy regulations, including EU/UK GDPR, US HIPAA, Saudi Arabia PDPL, and UAE Federal Data Protection Law No. 45.

6. IT Staff Augmentation & Dedicated Developers Terms

When engaging NUMVOX for IT staff augmentation services or hiring dedicated offshore developers:

• Team Integration: Augmented engineers work directly within your organizational tools (Jira, Slack, GitHub) and operate under your direct day-to-day technical direction during agreed working shifts.
• Timezone Alignment: Staffing schedules are structured to provide direct overlapping business hours for USA (EST/CST/PST), UK (GMT/BST), European (CET), and Gulf (GST) operating hours.
• Developer Substitution: If an augmented developer does not meet performance expectations, NUMVOX will provide a replacement candidate within 10 business days without additional onboarding fees.
• Non-Solicitation: Clients agree not to directly hire, solicit, or engage augmented NUMVOX engineering personnel independently for a period of 12 months following contract termination without express written agreement.

7. Fees, Invoicing, Milestones & Cancellation

Commercial fees, payment timing, currency designations (USD, GBP, EUR, AED, SAR), and invoicing schedules are specified in individual Statements of Work or staffing agreements.

• Fixed-Price Projects: Invoiced based on agreed project milestones (e.g., Discovery 20%, Architecture 30%, Beta Build 30%, Final Launch 20%).
• Staff Augmentation & Dedicated Teams: Invoiced bi-weekly or monthly in advance based on agreed hourly or monthly developer rates.
• Late Payments: Unpaid invoices beyond 15 calendar days from the due date may result in a temporary suspension of active engineering work or code deployments until account reconciliation.
• Termination for Convenience: Either party may terminate a service contract by providing written notice as stipulated in the MSA (typically 30 days for fixed-price projects or 14 days for staff augmentation). Fees for completed work up to the date of termination remain due.

8. Third-Party Integrations & Open Source Software

Custom software architectures may incorporate third-party cloud infrastructure (AWS, Vercel, Google Cloud), APIs (OpenAI, Stripe, Twilio), or permissible open-source software libraries (MIT, Apache 2.0).

Third-party services are subject to their respective terms, service level agreements (SLAs), and usage pricing. NUMVOX is not liable for service downtime, rate limits, or API policy changes introduced independently by third-party vendor platforms.

9. Warranties, Bug Fixes & Limitations of Liability

NUMVOX warrants that all software engineering services will be performed in a professional, workmanlike manner using industry-standard development practices.

• Warranty Period: Custom software projects include a standard 30-day post-launch warranty period to correct reproducible code bugs or defects inconsistent with the agreed SOW scope at no extra charge.
• Disclaimer: Except as expressly stated in a signed service agreement, software is provided "as is" without warranties of uninterrupted uptime or commercial sales guarantees.
• Limitation of Liability: To the maximum extent permitted by law, NUMVOX's total aggregate liability arising from any claim related to website use or contracted services shall not exceed the total fees paid by the client to NUMVOX under the specific Statement of Work during the six (6) months preceding the claim. Neither party shall be liable for indirect, punitive, or consequential damages.

10. Governing Law & Dispute Resolution

These Terms of Service and any separate service agreements shall be governed by and construed in accordance with the laws of Pakistan, without giving effect to conflict of law principles.

In the event of any dispute, the parties agree to first seek informal resolution through executive negotiation. If unresolved within 30 days, the dispute shall be referred to binding arbitration or competent court jurisdiction, without waiving mandatory consumer or data privacy rights applicable to the client in their local operating jurisdiction.

11. Contact Information & Service Inquiries

If you have questions regarding these Terms of Service, master service agreements, or wish to schedule a software engineering consultation, please contact our legal and contract team: